Returns & Exchanges
We strive to minimize our environmental impact as much as possible, so we provide great detail about each jewelry piece to avoid returns & exchanges. Please help us reduce our carbon footprint by measuring the jewelry you want before you buy it so you know exactly how it'll fit on you. Each product page includes photos, (some) videos, and jewelry dimensions. You can also check out our helpful Jewelry Sizing Guide!
This will result in less shipping and a lower environmental impact from our returns and exchanges. Thank you for helping us do our part to protect the planet!
If you have any questions before purchase, we're happy to help! Reach out to firstname.lastname@example.org.
US Orders: Send your jewelry back within 45 days of ordering using a pre-paid label. Returns are free if you choose store credit! You can also opt for a refund to the original payment method and get a pre-paid shipping label for $5 (which is deducted from the refund), or ship with your own method.
International Orders: Send your jewelry back within 45 days of ordering. You can choose either store credit or refund to original payment method. Buyers will be responsible for shipping the package back to us.
Your returned jewelry must meet all of these criteria:
- Jewelry must be unworn. No visible signs of use, including perfume, scents, etc.
- All original packaging must be included.
- We do not accept returns for the personalized jewelry or final sale items.
Returns are processed within 1-2 weeks after the package is received. You will receive a confirmation email as soon as it is processed.
We offer free exchanges if you exchange for the same item, but different color or size. If you want to exchange it for a different item, you choose store credit instead. Returning your item for store credit is free!
*US only. International orders are responsible for shipping.
If you have any further questions, please contact us at email@example.com! :)