Return & Shipping Policy

Return/Exchange Policy

Returns

  • We accept returns for unworn jewelry with original packaging within 7 days of delivery. Send us a message, & we can help you with the return.
  • Items must be returned back to us within 14 days of delivery.
  • Shipping costs that the buyer paid are non-refundable.
  • We cannot accept exchanges for the following items due to the nature of the items:
    • Personalized jewelry
    • Earrings
    • Bracelet

Exchanges

  • We accept exchanges for unworn jewelry within 7 days of delivery. Send us a message, & we can help you with the exchange.
  • Items must be returned back to us within 14 days of delivery.
  • There may be a re-work fee depending on the nature of the exchange. For example: adding extra length to a necklace will incur a $3 re-work fee as well as the cost of the extra chain. 
  • Buyers are responsible for shipping the item back to us, as well as shipping the new item back to the buyer.
  • We cannot accept exchanges for the following items due to the nature of the items:
    • Personalized jewelry
    • Earrings
    • Bracelet

Shipping Policy 

  • US Orders:

    • We offer free standard shipping on US orders over $50. It should apply automatically when you check out!
    • USPS First Class: 2 to 5 business days
    • USPS Priority: 2 to 3 business days
    • USPS Priority Mail Express: 1 to 2 business days
  • International Orders:

    • We offer free standard shipping on international orders over $100 USD. It should apply automatically when you check out!
    • USPS First Class International: 7 to 21 business days
    • Transit times vary on the international location. Transit times may increase if the package is held in customs.
    • Customs/Duty Fees: Please note that you may have to pay your country's custom taxes for the jewelry you received. Simple & Dainty is not responsible for paying any customs taxes on international orders. Although most packages go through without any charges, there are some that may incur charges. Please note that we have no control over how your country charges duty.
    • Tracking International Packages: The tracking we provide will not always update. Once it leaves the US, it is up to the international carrier to update the tracking. Unfortunately, we cannot see more than what is already provided in the tracking. 

Production Time

  • Because our jewelry is handmade to order, orders typically ship within 2-5 business days. If you need your item by a specific date, please contact us first so we can make sure that the jewelry can get there in time.

Order Changes & Cancellations

  • If you need to change or cancel your order, you need to notify us within 24 hours of placing the order, otherwise we may not be able to cancel it, as it will be in production. 
  • If you need to update your mailing address, contact us immediately. Once a package is shipped out, we cannot change the mailing address.

Lost Packages

  • If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact USPS to find the package. 
  • Once a package leaves our studio, we have no control over the package. Simple & Dainty is not responsible for packages that are lost in the mail.

    If you have any further questions, please contact us at hello@simpleanddainty.com.

     

      Jewelry Sizing Guide

      Necklaces

      Bracelets

      Rings

      Inside Diameter Ring Size
      14 mm 3
      14.8 mm 4
      15.6 mm 5
      16.45 mm 6
      17.3 mm 7
      18.2 mm 8
      19 mm 9

       

       

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